How it Works
Questions about How it Works? Here are answers to some of our most common inquiries:
Reserve FAQ's:
Q. Do I need an appointment to visit the showroom?
A. Our showroom is by appointment only. You can book your consultation here.
Q. Is the entire collection on the website?
A. We try to keep the website as up to date as possible, but there are typically 6-12 new items not on the site at any given time.
Q. My wedding is on a weekday, can I still rent items?
A. We can accommodate weekday weddings in Vancouver. Contact us to inquire.
Q. I'm having a destination wedding, can I still rent items?
A. We offer extended rentals year-round. Extended rentals from May 1 - October 31st will be subject to our extended rental rate. Contact us for details.
Pick Up FAQ's:
Q. My wedding is on a Friday, can I pick up before Thursday?
A. We will accommodate other pick up days when possible. Feel free to discuss this at your consultation.
Q. I can't make it to pick up that day; can someone else pick up for me?
A. Yes, it is best to let us know that someone else will be coming and they will need to give your name in order to pick up.
Return FAQ's:
Q. We are leaving on our honeymoon before Monday, can someone else return for me?
A. Yes, just be sure to let them know the required return time or 4pm, as late returns are subject to a fee.
Q. My wedding is on a long weekend, are the returns still on Monday?
A. Returns are on Tuesday for all long weekends, where Monday is the civic holiday.
Q. Our wedding is out of town and we won't be back until Tuesday, can I return then?
A. We try to accommodate the extra day whenever possible, but it must be arranged beforehand, in order to maintain our rental schedule.
